The State of IT Service Delivery: Next-Generation Technologies Force Change
As IT service delivery solutions change, organizations are looking to next generation technologies (NGTs) to increase efficiency and deliver a better customer experience. Specific technologies like...
View ArticleWhat You Should Be Monitoring to Ensure Digital Performance - Part 1
In today's digital economy, monitoring is a must. Your customers must be able to access your website and your apps, interact, purchase — and monitoring is one way to make sure this keeps happening. But...
View Article2019 Application Performance Management Predictions - Part 3
APMdigest invited industry experts to predict how APM and related technologies will evolve and impact business in 2019. Part 3 covers website performance and the end user experience ...
View ArticleEverything is Green but Users are Complaining. What's Your Next Move?
This is a classic scenario which continues to plague Network, Application and IT leaderships teams. The toolsets tell a good story showing "green" yet the complaints keep coming. Lots of questions,...
View ArticleGartner: Organizations Are Increasing Customer Experience Technology Investments
Gartner Reveals 75% of Organizations Surveyed Increased Customer Experience Technology Investments in 2018Three-quarters of organizations surveyed by Gartner increased customer experience (CX)...
View ArticleThe On-Demand Economy: With Big Aspirations Comes Big Challenges
The on-demand economy has transformed the way we move around, eat, learn, travel and connect at a massive scale. However, with disruption and big aspirations comes big, complex challenges. To take...
View ArticleSupport a Successful Migration to SAP S/4HANA by Leveraging User Analytics...
Digital transformation is a journey, not a destination. Your enterprise needs the right insights to drive a continuous process that can create positive user experiences and improved efficiencies...
View ArticleTop Performing Organizations in Managing IT Ops Experience 5.9x Shorter MTTR
Top performing organizations (TPOs) in managing IT Operations are experiencing significant operational and business benefits such as 5.9x shorter average Mean Time to Resolution (MTTR) per incident as...
View ArticleHow To Drive and Measure User Experience - Part 1
Service desks teams use internally focused performance-based metrics more than many might think. These metrics are essential and remain relevant, but they do not provide any insight into the user...
View ArticleHow To Drive and Measure User Experience - Part 2
You must dive into various aspects or themes of services so that you can gauge authentic user experience. There are usually five main themes that the customer thinks of when experiencing a service ...
View ArticleUser Experience - the Key Driver of Businesses Today
According to a study by Forrester Research, an enhanced UX design can increase the conversion rate by 400%. If UX has become the ultimate arbiter in determining the success or failure of a product or...
View ArticleEnterprise Challenge: Balancing Between Driving Innovation and Maintaining...
xMatters recently released the results of its Incident Management in the Age of Customer-Centricity research study to better understand the range of various incident management practices and how the...
View Article2020 Application Performance Management Predictions - Part 4
Industry experts offer predictions on how APM and related technologies will evolve and impact business in 2020. Part 4 covers End User Experience ...
View ArticleHow to Align Business and IT Teams to Deliver Great CX
To effectively deliver a great CX requires that the CX team, which represents the business requirements, and the IT/ digital team, which represents the technological possibilities and can execute on...
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The Employee Experience is Broken - Here's How to Fix It
When it comes to growing a successful company, research shows it isn't about getting the most out of employees, but delivering an experience that empowers them to be and do their best. And according to...
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Why Bother With Digital Experience Monitoring for SaaS Apps? - Part 1
As systems become more complex and IT loses direct control of infrastructure (hello cloud), it becomes both more difficult and more important to capture and observe, holistically, the user experience....
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Why Bother With Digital Experience Monitoring for SaaS Apps? - Part 2
Digital Experience Monitoring is a tool that should be integrated with an organization's change management strategy. A key benefit of SaaS/cloud is no longer being responsible for software and hardware...
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How Quality Engineering Helps Build Flawless Customer Experiences
As new technologies are incorporated to develop attractive, fast, feature-rich, secure, responsive, and turnkey software solutions, the expectations of customers continue to rise. They want their...
View ArticleHow ITOps Can Adapt to the New Normal - Part 4
APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt...
View Article2021 Application Performance Management Predictions - Part 3
Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2021. Part 3 covers monitoring ...
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